This Returns Policy forms a part of our full Terms and Conditions and should be read in that context.
1 In addition to your rights in
respect of Defective Products, we allow you to return some Products by providing
a valid reason.
2 Except where you have a right
to return a Defective Product, we will not accept any returns unless they are
notified to us in writing by e-mail within the time period specified for that
particular Product (available on request, but 3 days in general). You will need
to provide details of the Product you wish to return, the invoice number and
date (Returns Notification).
3 Authorization to return
hardware Products will only be granted by us if the Product is complete with
all its accessories, cables and manuals and is in an unused, brand new
condition in its original, undamaged, unopened packaging. Authorization to
return software Products will only be granted where the software is unopened
and sealed in its original, undamaged packaging.
4 Except where a Product is
discovered as a Defective Product within 7 days of delivery, you will have no
right to return a Product which you have resold further.
5 Where we have authorized you to
return a Product then the Product must be returned (at your cost), marked with
the return’s authorization number, within 7 Business Days of the date we send
such authorization. You will remain liable for the Products until they are
received by us.
6 We will only provide a credit
note for Products returned under clause 5 if the following conditions are
(a) the Products returned are in
their original inner and outer packaging and none of the packaging shall have
been written upon or been defaced or taped or had permanent labels attached.
(b) the Products returned are in
otherwise satisfactory and pristine condition and may be re-sold at the same
(c) in the case of computer
consumable Products, the outer seal has not been tampered with in any way. If
you return such product(s) as faulty, you will only be granted a credit note if
the manufacturer of such product(s) accepts that the product has not been
misused, over loaded, incorrectly installed or incorrectly stored. In certain
circumstances, a faulty product evaluation form, or other information requested
by the manufacturer will be required from you before a credit note can be
(d) Products must be packed appropriately
for transport and you will be responsible for any damage to the Product or its
packaging which occur in transit. Any damage during transit may result in no
credit note being provided.
(e) Where returned Products are
not in acceptable condition or do not conform to the requirements for
authorization (in each case decided solely in our discretion), you will be
notified and given 14 days to collect the Products from our premises. You will
be responsible for collecting the Products from us, and if after 14 days, the
Products have still not been collected then the goods will be disposed of. No
credit note will be issued, and we will accept no liability for products
disposed of in these circumstances.
7 We will refund you for the
amount paid in respect of a returned Product (excluding the delivery charge)
within 30 days of the last Business Day of the month following the month in
which the returned Product is received by us.
8 We reserve the right to charge
a 25% or £25 handling charge (whichever is greater) plus VAT on any returned
Products (excluding Defective Products found and marked defective at the time
of delivery). Any orders cancelled after the dispatch of the product(s) by us
will incur 25% Restocking Fee regardless of the order cancellation reason
including but not limited to late deliveries. Where we exercise this right, we
will deduct this handling charge from the amount refunded to you.
9 Where we arrange a collection
of the returned product(s) from your premises and the courier service is not
able to collect it due to your absence/negligence, we reserve the right to
charge you up to £100 per missed collection.
10 No replacement product(s)
can/will be dispatched unless the original product being returned has been
returned to us in a satisfactory condition as per above criteria.
agreed in special cases, we will not accept any return request on products
where the original packaging has been opened and/or the package seal has been
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